Answered By: Library Torrens Last Updated: Oct 13, 2023 Views: 79
You might encounter some common error messages when trying to access eBooks in the ProQuest Ebook Central platform. This FAQ lists those error messages, and offers solutions. If this FAQ does not resolve your access issues, please contact email@example.com.
Common ProQuest Ebook Central error messages
Cause 1: There was an issue authenticating your session with ProQuest.
- Clear your browser's cache then try again
- Use your browser's incognito/private mode
- Use a different browser (e.g. Google Chrome, Microsoft Edge, Mozilla Firefox, Opera)
Cause 2: A third-party software (e.g. Zotero) is applying a proxy redirect to the connection to ProQuest, resulting in an authentication error.
Solution: Turn off the proxy redirect (example for Zotero below - click the Don't Proxy This Site option) then try again
Cause: This usually means that the link you have clicked is outdated. The eBook is likely still available through a different link.
Solutions: There are a few possible ways to obtain the updated link: