Answered By: Library Torrens
Last Updated: Oct 13, 2023     Views: 79

You might encounter some common error messages when trying to access eBooks in the ProQuest Ebook Central platform. This FAQ lists those error messages, and offers solutions. If this FAQ does not resolve your access issues, please contact


Common ProQuest Ebook Central error messages


Error message:

Sorry, your institution does not allow access to ProQuest Ebook Central from your current IP address. Please contact your librarian.


Cause 1: There was an issue authenticating your session with ProQuest.



Cause 2: A third-party software (e.g. Zotero) is applying a proxy redirect to the connection to ProQuest, resulting in an authentication error.

Solution: Turn off the proxy redirect (example for Zotero below - click the Don't Proxy This Site option) then try again



Error message:

Sorry, this book is not available. Please contact your librarian about purchasing it, or search for another book.


Cause: This usually means that the link you have clicked is outdated. The eBook is likely still available through a different link.

Solutions: There are a few possible ways to obtain the updated link:

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